What is held about you, and why

This platform is run by Emma Reeve Nutrition ("we") to deliver nutrition coaching to you. Because it holds information about your health, this notice is written plainly rather than legally, and it is short on purpose.

What we hold

• Your name, email and the reference we give you.
• Your onboarding questionnaire, which includes health, medication and, if you give it, menopause and pregnancy status.
• Your meal plans, which meals you ticked, and your feedback on them.
• Your daily check-ins: sleep, water, energy and, if you log it, weight.
• If you connect a watch, ring or set of scales: the sleep, steps, resting heart rate, heart rate variability, workouts and weight it records. Only what you connect, only from the day you connect it, and you can disconnect it at any time from You.
• Blood test results, entered by your coach from the laboratory report.
• Messages between you and your coach.
• Your coach's private working notes about you. You do not see these; you may ask what they contain.

Why we hold it

To build your plan, review how it is going and change it. Health information is held with your explicit consent, given when you submit the questionnaire, and used for nothing else. It is not sold, not used for advertising, and not shared with anyone except your coach and the services below.

Ordering tests and supplements

If you buy from your coach's shop, the payment is taken on a Stripe page through the agency's payments service; your card details go to Stripe and never to this platform. The order itself (what you bought, when, and the amount) is kept here, so your coach can send it and you can see it under Shop. Your coach's Stripe Dashboard shows the payment under its own privacy notice.

A watch, a ring or scales

Connecting one means signing in to that service and letting this platform read from it. The permission it gives us is kept on our servers where neither you nor your coach can see it, and is used for nothing but reading your numbers each morning. An Apple Watch is read through the Health Auto Export app on your phone, which posts to a link that stands for you alone. What arrives sits in your check-ins beside what you typed, marked as coming from the device; a number you type yourself always wins. Disconnecting stops the reading at once and deletes the permission; what was already logged stays part of your record, and goes when your account goes.

Where it is

In Google Cloud's London region (europe-west2), in a database that only you and your coach can read. Google processes it on our behalf under their data-processing terms. Push notifications, if you turn them on, go through Google's messaging service and contain only a short reminder, never health data.

How long

For as long as you are a client, and for twelve months after you stop, so that a plan can be picked back up. After that it is deleted. Blood results are kept for the same period.

Your rights

• See it. Most of it is on your screens already. For everything, including your coach's notes, email the address below and it is sent within 30 days.
• Correct it. Ask your coach; the questionnaire is locked after submission so that the answers a plan was built from cannot silently change, but it can be updated on request.
• Delete it. The "Delete my account" button on your You screen removes everything immediately and permanently, including your coach's notes. Or email and ask.
• Complain. To us first, and to the Information Commissioner's Office at ico.org.uk if we do not put it right.

Contact

Emma Reeve Nutrition · coach@emmareevenutrition.co.uk

Last updated 30 September 2026